When running a care company calls will become unallocated from time to time, even if time has been spent to allocate all calls to your carers. There are two main reasons why calls become unallocated, sickness and holidays.

CareFree has a system for dealing with unallocated calls but it must be checked. Take a look at the unallocated section at the bottom of the screen:

You can double click on any of these numbers to take you directly into the unallocated section. You will then see the following screen: