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igc_password_expiry
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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igc_password_expiry [2018/10/04 14:00] cfadmin |
igc_password_expiry [2024/04/02 11:29] (current) cfsupport |
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| - | ====== IGC Password Expiry ====== | + | ====== CareFree (Hosted) Password Expiry ====== |
| This training guide is specifically for users where their CareFree system is hosted and their password has expired. | This training guide is specifically for users where their CareFree system is hosted and their password has expired. | ||
| - | <WRAP center round help 100%> | + | <WRAP center round important 100%> |
| - | **Please note that all users __must__ log into IGC using the [[https://hosted.carefreeapp.co.uk/RDWeb|IGC Login URL]] __not__ the RDP connection when their password has expired** | + | **Please note that all users __must__ log into IGC using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]] __not__ the RDP connection when their password has expired** |
| </WRAP> | </WRAP> | ||
| Line 13: | Line 13: | ||
| <WRAP center round important 100%> | <WRAP center round important 100%> | ||
| - | **Before ringing the support desk please attempt to log in using the [[https://hosted.carefreeapp.co.uk/RDWeb|IGC Login URL]] as there is a possibility that your password has expired** | + | **Before ringing the support desk please attempt to log in using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]] as there is a possibility that the password has expired** |
| </WRAP> | </WRAP> | ||
| - | ===== When Your Password has Expired ===== | + | ====== When Your Password has Expired ====== |
| - | 1. When logging in using the [[https://hosted.carefreeapp.co.uk/RDWeb|IGC Login URL]] the following message may appear after logging in. This message is indicating that your password has expired | + | 1. Log in using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]]. A message indicating that your password has expired may appear as shown in the example below: |
| {{ :wiki:2018-10-04_11h59_3622.png?450 |}} | {{ :wiki:2018-10-04_11h59_3622.png?450 |}} | ||
| - | 2. Press the link in the message to change the password | + | 2. Click on the hyperlink in the message to change the password |
| 3. Enter your current password in the **Current Password** field | 3. Enter your current password in the **Current Password** field | ||
| Line 34: | Line 34: | ||
| 5. Click **Submit**\\ | 5. Click **Submit**\\ | ||
| - | 6. | + | 6. A message will appear stating the password has been successfully changed |
| + | {{ :wiki:2018-10-04_14h10_22.png |}} | ||
| + | |||
| + | 7. Click **OK** | ||
| + | |||
| + | 8. You will be re-directed back to the IGC login screen where you can log in using your new password | ||
| + | |||
| + | {{ :wiki:2018-10-04_14h13_11.png?400 |}} | ||
| + | |||
| + | <WRAP center round important 100%> | ||
| + | **If the browser has remembered the previous password please ensure this is changed to the new password** | ||
| + | </WRAP> | ||
| + | |||
| + | <WRAP round tip 100%> | ||
| + | **To see how to log into CareFree (hosted) please see the page [[igc_login|Logging into CareFree (Hosted)]]** | ||
| + | </WRAP> | ||
igc_password_expiry.1538654439.txt.gz · Last modified: 2018/10/04 14:00 by cfadmin
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