User Tools
igc_password_expiry
Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
|
igc_password_expiry [2018/10/04 12:05] cfadmin created |
igc_password_expiry [2024/04/02 11:29] (current) cfsupport |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | IGC Password Expiry | + | ====== CareFree (Hosted) Password Expiry ====== |
| + | |||
| + | This training guide is specifically for users where their CareFree system is hosted and their password has expired. | ||
| + | |||
| + | <WRAP center round important 100%> | ||
| + | **Please note that all users __must__ log into IGC using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]] __not__ the RDP connection when their password has expired** | ||
| + | </WRAP> | ||
| + | |||
| + | |||
| + | If the RDP icon has been used, when the password expires the following error will appear: | ||
| + | |||
| + | {{ :wiki:2018-10-04_12h51_30.png?400 |}} | ||
| + | |||
| + | <WRAP center round important 100%> | ||
| + | **Before ringing the support desk please attempt to log in using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]] as there is a possibility that the password has expired** | ||
| + | </WRAP> | ||
| + | |||
| + | |||
| + | ====== When Your Password has Expired ====== | ||
| + | |||
| + | |||
| + | 1. Log in using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]]. A message indicating that your password has expired may appear as shown in the example below: | ||
| + | |||
| + | {{ :wiki:2018-10-04_11h59_3622.png?450 |}} | ||
| + | |||
| + | 2. Click on the hyperlink in the message to change the password | ||
| + | |||
| + | 3. Enter your current password in the **Current Password** field | ||
| + | |||
| + | 4. Enter your new password in the **New Password** and **Confirm New Password** fields | ||
| + | |||
| + | {{ :wiki:2018-10-04_12h35_31.png?350 |}} | ||
| + | |||
| + | 5. Click **Submit**\\ | ||
| + | |||
| + | 6. A message will appear stating the password has been successfully changed | ||
| + | |||
| + | {{ :wiki:2018-10-04_14h10_22.png |}} | ||
| + | |||
| + | 7. Click **OK** | ||
| + | |||
| + | 8. You will be re-directed back to the IGC login screen where you can log in using your new password | ||
| + | |||
| + | {{ :wiki:2018-10-04_14h13_11.png?400 |}} | ||
| + | |||
| + | <WRAP center round important 100%> | ||
| + | **If the browser has remembered the previous password please ensure this is changed to the new password** | ||
| + | </WRAP> | ||
| + | |||
| + | <WRAP round tip 100%> | ||
| + | **To see how to log into CareFree (hosted) please see the page [[igc_login|Logging into CareFree (Hosted)]]** | ||
| + | </WRAP> | ||
igc_password_expiry.1538647543.txt.gz · Last modified: 2018/10/04 12:05 by cfadmin
Page Tools
