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externallinks
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externallinks [2019/01/14 12:34] cfadmin |
externallinks [2019/01/14 17:28] (current) cfadmin |
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| Occasionally in CareFree the folders can become unmapped. This can be due to a computers group policy set by your IT service desk. If this has happened it can cause an error message to appear when emailing rotas, previewing reports or exporting a form within CareFree. | Occasionally in CareFree the folders can become unmapped. This can be due to a computers group policy set by your IT service desk. If this has happened it can cause an error message to appear when emailing rotas, previewing reports or exporting a form within CareFree. | ||
| - | {{ :wiki:2019-01-14_10h46_09.png |}} | + | Some of the errors you may expect to see look similar to the error messages below: |
| + | |||
| + | {{:wiki:2019-01-14_13h59_42.png|The report file 'X' was not found. Please check you have the report files correctly installed / The report file can't be created in the folder 'X'. Check the folder exists and you have sufficient access rights}} | ||
| Use the following instructions to resolve this issue. | Use the following instructions to resolve this issue. | ||
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| {{ :wiki:2019-01-14_11h15_28.png |}} | {{ :wiki:2019-01-14_11h15_28.png |}} | ||
| - | 8. Expand the user and click the **Documents** folder | + | 8. Expand the user and select the **Documents** folder |
| {{ :wiki:2019-01-14_11h17_55.png |}} | {{ :wiki:2019-01-14_11h17_55.png |}} | ||
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| 10. Ensure this folder location is set on the **Import People**, **Invoices and Returns**, **Wages and Payroll**, **Carers Training**, **Personal Folder** and **Email Folder** rows - <wrap em>DO NOT change the Shared Folders folder location</wrap> | 10. Ensure this folder location is set on the **Import People**, **Invoices and Returns**, **Wages and Payroll**, **Carers Training**, **Personal Folder** and **Email Folder** rows - <wrap em>DO NOT change the Shared Folders folder location</wrap> | ||
| - | 11. Click OK to save the changes | + | 11. Click **OK** to save the changes |
| - | {{ :wiki:2019-01-14_11h32_08.png |}} | + | {{ :wiki:2019-01-14_16h26_48.png |}} |
externallinks.1547465693.txt.gz · Last modified: 2019/01/14 12:34 by cfadmin
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