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externallinks [2019/01/14 11:22] cfadmin |
externallinks [2019/01/14 17:28] (current) cfadmin |
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| ====== External Links ====== | ====== External Links ====== | ||
| </WRAP> | </WRAP> | ||
| + | Occasionally in CareFree the folders can become unmapped. This can be due to a computers group policy set by your IT service desk. If this has happened it can cause an error message to appear when emailing rotas, previewing reports or exporting a form within CareFree. | ||
| - | <wrap em>Introduction</wrap> | + | Some of the errors you may expect to see look similar to the error messages below: |
| + | {{:wiki:2019-01-14_13h59_42.png|The report file 'X' was not found. Please check you have the report files correctly installed / The report file can't be created in the folder 'X'. Check the folder exists and you have sufficient access rights}} | ||
| + | Use the following instructions to resolve this issue. | ||
| + | |||
| + | 1. From the CareFree main menu, go to **Tools** | ||
| + | |||
| + | 2. Go to **Options & Settings** | ||
| + | |||
| + | 3. Click **Personal Options** | ||
| + | |||
| + | {{ :wiki:2019-01-14_10h29_39.png |}} | ||
| + | |||
| + | 4. Using the left of the screen, click **External Links** | ||
| + | |||
| + | {{ :wiki:2019-01-14_10h31_23.png |}} | ||
| + | |||
| + | 5. Select a row within the **Import and Export** section | ||
| + | |||
| + | {{ :wiki:2019-01-14_11h00_34.png |}} | ||
| + | |||
| + | <WRAP center round info> | ||
| + | Please note that this will need to be repeated for the other rows in this section\\ \\ | ||
| + | <wrap em>Shared reports must be left as it is. If this is changed it will stop the reports working</wrap> | ||
| + | </WRAP> | ||
| + | |||
| + | 6. Click on the **Ellipsis Button** displayed to the far right on the row | ||
| + | |||
| + | {{ :wiki:2019-01-14_10h58_51.png |}} | ||
| + | |||
| + | 7. The browse for folder box will appear, find the name of the user account logged into your computer\\ <wrap lo>In this example the user account logged into the computer is Lyndsay Williamson</wrap> | ||
| + | |||
| + | {{ :wiki:2019-01-14_11h15_28.png |}} | ||
| + | |||
| + | 8. Expand the user and select the **Documents** folder | ||
| + | |||
| + | {{ :wiki:2019-01-14_11h17_55.png |}} | ||
| + | |||
| + | 9. Click **OK** to save the folder location | ||
| + | |||
| + | 10. Ensure this folder location is set on the **Import People**, **Invoices and Returns**, **Wages and Payroll**, **Carers Training**, **Personal Folder** and **Email Folder** rows - <wrap em>DO NOT change the Shared Folders folder location</wrap> | ||
| + | |||
| + | 11. Click **OK** to save the changes | ||
| + | |||
| + | {{ :wiki:2019-01-14_16h26_48.png |}} | ||
externallinks.1547461338.txt.gz ยท Last modified: 2019/01/14 11:22 by cfadmin
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