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Occasionally in CareFree the folders can become unmapped. This can be due to a computers group policy set by your IT service desk. If this has happened it can cause an error message to appear when emailing rotas, previewing reports or exporting a form within CareFree. 

Some of the errors you may expect to see look similar to the error messages below:

{{:wiki:2019-01-14_13h59_42.png|The report file 'X' was not found. Please check you have the report files correctly installed / The report file can't be created in the folder 'X'. Check the folder exists and you have sufficient access rights}}

Use the following instructions to resolve this issue.

1. From the CareFree main menu, go to **Tools**

2. Go to **Options & Settings**

3. Click **Personal Options**

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4. Using the left of the screen, click **External Links**

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5. Select a row within the **Import and Export** section

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Please note that this will need to be repeated for the other rows in this section\\ \\  
<wrap em>Shared reports must be left as it is. If this is changed it will stop the reports working</wrap>
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6. Click on the **Ellipsis Button** displayed to the far right on the row

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7. The browse for folder box will appear, find the name of the user account logged into your computer\\ <wrap lo>In this example the user account logged into the computer is Lyndsay Williamson</wrap>

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8. Expand the user and select the **Documents** folder

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9. Click **OK** to save the folder location

10. Ensure this folder location is set on the **Import People**, **Invoices and Returns**, **Wages and Payroll**, **Carers Training**, **Personal Folder** and **Email Folder** rows - <wrap em>DO NOT change the Shared Folders folder location</wrap>

11. Click **OK** to save the changes

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