====== CareFree (Hosted) Password Expiry ======
This training guide is specifically for users where their CareFree system is hosted and their password has expired.
**Please note that all users __must__ log into IGC using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]] __not__ the RDP connection when their password has expired**
If the RDP icon has been used, when the password expires the following error will appear:
{{ :wiki:2018-10-04_12h51_30.png?400 |}}
**Before ringing the support desk please attempt to log in using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]] as there is a possibility that the password has expired**
====== When Your Password has Expired ======
1. Log in using the [[https://cloud.carefreeapp.co.uk/RDWeb|IGC Login URL]]. A message indicating that your password has expired may appear as shown in the example below:
{{ :wiki:2018-10-04_11h59_3622.png?450 |}}
2. Click on the hyperlink in the message to change the password
3. Enter your current password in the **Current Password** field
4. Enter your new password in the **New Password** and **Confirm New Password** fields
{{ :wiki:2018-10-04_12h35_31.png?350 |}}
5. Click **Submit**\\
6. A message will appear stating the password has been successfully changed
{{ :wiki:2018-10-04_14h10_22.png |}}
7. Click **OK**
8. You will be re-directed back to the IGC login screen where you can log in using your new password
{{ :wiki:2018-10-04_14h13_11.png?400 |}}
**If the browser has remembered the previous password please ensure this is changed to the new password**
**To see how to log into CareFree (hosted) please see the page [[igc_login|Logging into CareFree (Hosted)]]**