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====== External Links ====== | ====== External Links ====== | ||
</WRAP> | </WRAP> | ||
+ | Occasionally in CareFree the folders can become unmapped. This can be due to a computers group policy set by your IT service desk. If this has happened it can cause an error message to appear when emailing rotas, previewing reports or exporting a form within CareFree. | ||
- | <wrap em>Introduction</wrap> | + | Some of the errors you may expect to see look similar to the error messages below: |
+ | {{:wiki:2019-01-14_13h59_42.png|The report file 'X' was not found. Please check you have the report files correctly installed / The report file can't be created in the folder 'X'. Check the folder exists and you have sufficient access rights}} | ||
+ | Use the following instructions to resolve this issue. | ||
+ | |||
+ | 1. From the CareFree main menu, go to **Tools** | ||
+ | |||
+ | 2. Go to **Options & Settings** | ||
+ | |||
+ | 3. Click **Personal Options** | ||
+ | |||
+ | {{ :wiki:2019-01-14_10h29_39.png |}} | ||
+ | |||
+ | 4. Using the left of the screen, click **External Links** | ||
+ | |||
+ | {{ :wiki:2019-01-14_10h31_23.png |}} | ||
+ | |||
+ | 5. Select a row within the **Import and Export** section | ||
+ | |||
+ | {{ :wiki:2019-01-14_11h00_34.png |}} | ||
+ | |||
+ | <WRAP center round info> | ||
+ | Please note that this will need to be repeated for the other rows in this section\\ \\ | ||
+ | <wrap em>Shared reports must be left as it is. If this is changed it will stop the reports working</wrap> | ||
+ | </WRAP> | ||
+ | |||
+ | 6. Click on the **Ellipsis Button** displayed to the far right on the row | ||
+ | |||
+ | {{ :wiki:2019-01-14_10h58_51.png |}} | ||
+ | |||
+ | 7. The browse for folder box will appear, find the name of the user account logged into your computer\\ <wrap lo>In this example the user account logged into the computer is Lyndsay Williamson</wrap> | ||
+ | |||
+ | {{ :wiki:2019-01-14_11h15_28.png |}} | ||
+ | |||
+ | 8. Expand the user and select the **Documents** folder | ||
+ | |||
+ | {{ :wiki:2019-01-14_11h17_55.png |}} | ||
+ | |||
+ | 9. Click **OK** to save the folder location | ||
+ | |||
+ | 10. Ensure this folder location is set on the **Import People**, **Invoices and Returns**, **Wages and Payroll**, **Carers Training**, **Personal Folder** and **Email Folder** rows - <wrap em>DO NOT change the Shared Folders folder location</wrap> | ||
+ | |||
+ | 11. Click **OK** to save the changes | ||
+ | |||
+ | {{ :wiki:2019-01-14_11h32_08.png |}} |